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Frequently Asked Questions

Do you guarantee your results?
General

If you’re not satisfied and you don’t see measurable results within 36 weeks, we will extend your treatment at no additional cost. If after a further 18 weeks you still haven’t seen the expected improvements, we will refund your fees in full. Please note that individual results may vary and your commitment to the programme is key to achieving success.

How will I know if a treatment is suitable for me?
General

During your initial consultation, the team will assess your skin to give you the best recommendations for your goals. If a specific treatment isn’t suitable for your skin, we’ll let you know and create a treatment plan that still meets your objectives.

How do I make a booking?
General

If you’re a first-time client please click here to book a consultation. If you’re an existing client, you can call 020 8683 6730 to book your next appointment.

Is there a booking fee?
General

All initial consultations are free of charge unless you are booking a private Doctor’s Consultation.

What happens if I need to change a booking?
General

Appointments can be changed with 48 hours’ notice. A £50 fee will be charged for cancellations made within 48 hours or for missed appointments.

How long do I have to wait between free consultations and treatment?
General

The waiting time between your free consultation and treatment can vary. Some treatments require a patch test, which may require a 24-hour wait before proceeding. Other treatments may be scheduled immediately. You will receive personalised advice during your consultation on the best time for starting your treatment.

Who will be seeing me at Numie?
General

Initial Consultation: One of our Clinical Technicians will assess your needs and provide initial recommendations.
Clinical Procedures: If you need minor surgery or Anti-ageing Injections, you will be seen by one of our doctors.
Treatment Sessions: For treatments such as Laser Hair Removal, Microdermabrasion, or Skin Rejuvenation, you’ll be treated by one of our Clinical Technicians.

Will the same person treat me each time?
General

It’s up to you. For the best results, we recommend seeing the same Clinical Technician, or Doctor each time. Consistency allows your clinician to build a thorough understanding of your needs and skin, ensuring optimal outcomes. However, if your preferred clinician’s availability is limited, your treatment may be carried out with a different team member.

Do you offer any discounts?
General

We offer a range of special discounts to help you get the most value from your treatments. Visit our payment page to explore current offers, which are available for a limited time only. You can also purchase a course of treatments where you benefit from discounted rates — the more treatments you buy, the more you save. You can also explore these on our payment page.

Is Laser and IPL Hair Removal permanent?
Hair Removal

These treatments offer long-term hair reduction but are not classified as permanent. Multiple sessions are typically required, and occasional maintenance sessions may be necessary.

How many sessions will I need?
Hair Removal

The number of sessions needed depends on hair type, colour, and treatment area. On average a minimum of 10 to 12 sessions is recommended for the pubic area and face, while other areas of the body generally require 8 to 10 sessions.

Is Laser and IPL Hair Removal safe for all skin types?
Hair Removal

Our clinic uses lasers that are suitable for a range of skin types. During your consultation with us, we’ll take the time to see which hair removal treatment is right for you. We’ll then create a personalised treatment plan for your goals.

Does the treatment hurt?
Hair Removal

Most patients experience minimal discomfort during laser hair removal. Many describe the sensation as similar to the feeling of a rubber band snapping against your skin.

What areas of the body can be treated?
Hair Removal

Almost any area with unwanted hair can be treated. The most common areas include the legs, arms, underarms, bikini area, back and face.

What should I do before and after a Laser Hair removal session?
Hair Removal

During your consultation, your Clinical Technician will provide you with specific care instructions. But we generally advise that before your session avoid sunning exposure, tanning and certain skincare products (e.g., exfoliating products and retinoids) After your session avoid sun exposure, heat (e.g., hot showers), and exfoliating products. Your Clinical Technician will provide you with any specific care instructions.

How long does each session take?
Hair Removal

Between 30 and 120 minutes depending on the treatment area.

Are there any side effects or risks involved?
Hair Removal

Common side effects include temporary redness or swelling. Our team will ensure you are informed of all potential risks and how to minimise them.

Can I shave between treatments?
Hair Removal

Yes, shaving is allowed between treatments. Avoid waxing or plucking, as these methods interfere with the effectiveness of Laser Hair Removal.

What skin concerns can be treated (e.g., acne scars, pigmentation, fine lines)?
Skin Rejuvenation

Our Skin Rejuvenation treatments can help with a variety of issues such as acne scars, pigmentation, fine lines, and uneven skin texture.

How many treatments are required for noticeable results?
Skin Rejuvenation

Typically, an average of four sessions are needed for noticeable improvements. The exact number depends on your specific skin condition and treatment goals.

How long do the results last?
Skin Rejuvenation

The duration of results depends on the treatment type and your skincare maintenance.

Is there a recovery period needed for treatment?
Skin Rejuvenation

The recovery period needed depends on the treatment. We’ll discuss this with you during your initial consultation.

Are these treatments suitable for all skin types?
Skin Rejuvenation

Most treatments are suitable for a variety of skin types. During your consultation we’ll assess your skin and create a personalised treatment plan specifically for your goals.

Can I combine Skin Rejuvenation treatments with other skincare treatments?
Skin Rejuvenation

Yes, combining treatments can be beneficial. Our team will recommend the best combination based on your individual needs and goals.

What should I avoid before and after the treatment?
Skin Rejuvenation

During your consultation your Clinical Technician will provide you with specific pre- and post-care instructions.

Are there any side effects or risks?
Skin Rejuvenation

Common side effects include temporary redness or swelling. Our team will ensure you are informed of all potential risks and how to minimise them.

What’s the difference between Anti-ageing Injections and Dermal Fillers?
Wrinkle Reduction

Anti-ageing Injections and dermal fillers serve different purposes. In our Anti-ageing Injections, we use Botulinum Toxin, a muscle relaxant, used to reduce dynamic wrinkles, like frown lines or crow’s feet. It works by blocking nerve signals to muscles, preventing them from contracting and forming lines. Dermal fillers, on the other hand, are used to restore volume and smooth out static wrinkles or enhance facial contours. Our Dermal Fillers contain hyaluronic acid to add fullness to areas like lips and cheeks​.

How long do the results last?
Wrinkle Reduction

Anti-ageing Injections typically last 3 to 6 months. Dermal fillers can last longer, often between 6 to 18 months, depending on the type of filler used and the treated area​.

How soon will I see results?
Wrinkle Reduction

Anti-ageing Injections usually become noticeable within a few days but can take up to two weeks for full effect. Dermal fillers provide immediate results, although there may be some initial swelling.

Are the treatments painful?
Wrinkle Reduction

Both treatments involve injections, so you might experience mild discomfort. However, clinics often use numbing creams or anaesthetics to minimise pain​.

Is there any recovery time after treatment?
Wrinkle Reduction

There’s minimal recovery time for both anti-ageing injections and dermal fillers. You can usually return to your daily activities right after the procedure. However, some people may experience mild swelling or bruising. Your doctor will talk you through this during your consultation.

Are these treatments safe?
Wrinkle Reduction

Yes, Anti-ageing Injections and dermal fillers are generally safe when administered by qualified professionals. At Numie, our team consists of highly trained doctors and experienced practitioners, and our clinic is CQC registered.

Can wrinkle reduction treatments be combined with other cosmetic procedures?
Wrinkle Reduction

Yes, Anti-ageing Injections and dermal fillers can be combined with other treatments like Chemical Peels. During your consultation, we’ll assess your skin and create a personalised treatment plan specifically for your goals.

What should I do before and after the treatment?
Wrinkle Reduction

During your consultation, your doctor will provide specific pre- and post-care instructions. But generally, we advise avoiding blood-thinning medications, exercise, sun exposure, or touching the treated areas.

Are there any potential side effects or risks?
Wrinkle Reduction

Common side effects include temporary redness, swelling, or bruising. In rare cases, Botulinum Toxin in Anti-ageing Injections may cause muscle weakness in areas around the treatment site, while dermal fillers could lead to lumps or allergic reactions. Our team will ensure you are fully informed of all potential risks and provide guidance on how to minimise them.

How do I book to get a mole, skin tag, or other skin lumps removed?
Moles, Cysts & Minor Surgery

To have a mole, skin tag, or other skin lump removed, you’ll need to book a private Doctor Consultation, which is a paid service. This consultation includes a thorough assessment by our experienced doctors to determine the best treatment option for you. After the consultation, you can schedule the appropriate removal procedure, such as minor surgery or cryotherapy.

How are moles, skin tags, and other skin lumps removed?
Moles, Cysts & Minor Surgery

Our clinic offers a variety of removal techniques, depending on the nature of the lump. These include minor surgical procedures, like excision, where the lump is carefully cut out, or cryotherapy, which involves freezing the tissue using liquid nitrogen. During your private Doctor Consultation, we’ll assess your skin and recommend a treatment plan based on your individual needs.

Is mole removal safe?
Moles, Cysts & Minor Surgery

Yes, mole removal is a routine procedure at our clinic, performed by our highly trained doctors. We use safe, clinically proven methods to ensure the best results with minimal risks.

Will the procedure leave a scar?
Moles, Cysts & Minor Surgery

Some level of scarring is expected, but in most cases, this is minor and fades over time. We also offer treatments that could help reduce scarring and speed up healing. Your doctor will share this information with you during your private Doctor Consultation.

How long does the procedure take?
Moles, Cysts & Minor Surgery

Most procedures are quick and simple, typically lasting between 20 to 30 minutes. The actual time depends on the size and number of lumps or bumps being removed. Your doctor will share full details of this during your private Doctor Consultation.

What is the recovery time after removal?
Moles, Cysts & Minor Surgery

Recovery is generally fast. You can usually return to your normal activities the same day, though complete healing might take a few weeks, particularly if stitches are used.

Will I need more than one session?
Moles, Cysts & Minor Surgery

For most moles and skin tags, a single session is enough. However, larger or more complex lumps may require additional sessions. Your doctor will talk you through this during your private Doctor Consultation.

What should I do before and after the procedure?
Moles, Cysts & Minor Surgery

During your consultation, your doctor will provide specific pre- and post-care instructions such as avoiding sun exposure before and after treatment and keeping the area clean to aid healing.

How do I know if a mole or bump is dangerous and should be removed?
Moles, Cysts & Minor Surgery

Moles that change in size, shape, or colour, or those that bleed or cause pain, could be signs of concern. During your consultation, our doctors will conduct a full assessment to determine if removal is necessary.

Is Numie the same as Brigstock Skin and Laser Clinic?
General

Yes! All your trusted treatments and our expert technicians will remain exactly the same. While our name and look have evolved, the high-quality service and care you’ve come to expect from us will not change. Numie is simply the new name for Brigstock Skin and Laser Clinic. Along with the new name, we’ve also updated our website and social media for a more seamless experience. Expect a smoother booking process, more accessible information, and a fresh, modern feel that better reflects who we are today.

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