The Numie Skin & Laser Clinic team treats everyone equally, regardless of gender, race, religion or sexual orientation and welcome comments, criticism and praise to enable us to continuously improve your service. It is helpful if complaints are made in writing either to the doctors or the clinic manager.
Numie Skin & Laser Clinic aims to ensure that all the services it provides are of the highest quality. In the event that you do have comments, suggestions or a complaint please contact Numie Skin & Laser Clinic:
Numie Skin & Laser Clinic
83 Brigstock Road
Thornton Heath
Croydon
Surrey
CR7 7JH
Tel: 0330 555 6060
If the clinic’s staff are unable to resolve any problems you may have with the service there and then, your complaint will be reported to the registered manager within 24 hours. Alternatively you could put your complaint in writing or ask reception for a complaints form to complete. All complaints will be acknowledged within 2 days of being received and a full response will be provided within 10 working days. Any comments you have about this patient guide should also be sent to the same address.
Complainants have a right to approach the Independent Sector Complaints Adjudication Service (ISCAS), if they are dissatisfied with the way their complaints are dealt with or if they feel their complaint is of a very serious nature. Patients also have the right to approach ISCAS if they feel that the clinic’s patient guide is inaccurate or misleading.
You can contact ISCAS in the following ways:
You can also visit their website at https://iscas.cedr.com
A full version of Numie Skin & Laser Clinic complaints procedure is available to patients upon request, as is a copy of the most recent inspection report prepared by the Care Quality Commission.
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